BENEFITS OF FRONT DESK SERVICE IN LEKKI

Efficient Multitasking

Professionalism

Lower Operational Costs

We help to improve the productivity of you and your staff by handling the constant interruptions fo phones ringing
and delivering messages. We will organize your meetings, purchase items, schedule reminders etc, all at one go with
our ever capable front desk service in Lekki.

At the workspace, we understand the unique processes of your business. Our front desk will professionally converse
with your customesrs, contractors and other callers without seeming flustered. Visit our coworking space in Lekki today.

We optimize your schedules and save you the time of training staff. Secure your clients contacts at our Front Desk
list for quick reference. We get the job done on time and at an affordable costs. Get the best front desk service in Lekki today.

FRONT DESK SERVICE IN LEKKI

Our staff will be specifically trained on your business and service requirements and will personally represent your company professionally and consistently, so that your most important calls are delivered to the right person, at the right time, every time. Get the best Front Desk Service in Lekki now.

WHY COLLABORATE WITH US

CAREFULLY THOUGHT OUT SPACES

You will be able to select a room that perfectly suits you in terms of capacity, location, equipment and ambiance

ULTIMATE PRIVACY AND CONFIDENTIALITY

Confidentiality is one of our main priorities. We will never disclose any data about your business to third parties.

PAY FOR WHAT YOU GET

Our prices are always kept at a competitive level and correspond to the quality of our services.

FIRST-CLASS CUSTOMER SERVICE

You can get in touch with our helpful staffers at any moment if your plans change or you need any additional services. We will promptly fix any upcoming issues and cater to all your demands

Front Desk Service in Lekki?

For most businesses, the front office is the reception and sales area of the business. However, in the financial services industry, front-office employees are typically those experts that generate revenue for the company by providing direct client services, such as wealth management.

Why Us?

Our Front Desk Staff are courteous, reliable, fast acting and accommodating. We will take care our Customers and your Business.

Call Us Today!

See how affordable a truly dependable Call service can be, or simply complete this form for a hassle-free quote.

Every multi-departmental physical business needs to have a front office or reception to receive the visitors. Front Office Department is the face and as well as the voice of a business. Regardless of the star rating of the hotel or the hotel type, the hotel has a front office as its most visible department. For a business such as hospitality, the front office department comes with an aspect of elevating customer experience with the business. What is Front Office Department? It is the one of the many departments of the hotel business which directly interacts with the customers when they first arrive at the hotel. The staff of this department is very visible to the guests. Front office staff handles the transactions between the hotel and its guests. The staff receives the guests, handles their requests, and strikes the first impression about the hotel into their minds. Front office department includes − Following are the most basic responsibilities a front office can handle. Creating guest database.Coordinating guest serviceEnsuring guest satisfaction Front Office Operations. There are two categories of Front Office Operations − Front-House Operations These operations are visible to the guests of the hotel. The guests can interact and see these operations, hence, the name Front-House operations. Few of these operations include − Interacting with the guests to handle request for an accommodation. Collecting detail information while guest registration. Creating a guest’s account with the FO accounting system. Issuing accommodation keys to the guest. Settling guest payment at the time of check-out. Back-House Operations. Front Office staff conducts these operations in the absence of the guests or when the guest’s involvement is not required. These operations involve activities such as determining the type of guest (fresh/repeat) by checking the database. Ensuring preferences of the guest to give a personal touch to the service. Maintaining guest’s account with the accounting system. Preparing the guest’s bill. Collecting the balance amount of guest bills. Generating reports.Generally, a guest’s interaction with the hotel is divided into the following four sequential phases −It is the stage when the customer is planning to avail an accommodation in the hotel. In this first stage, the customer or the prospective guest enquires about the availability of the desired type of accommodation and its amenities via telephonic call or an e-mail. The customer also tries to find out more information about the hotel by visiting its website. At the hotel end, the front office accounting system captures the guest’s information such as name, age, contact numbers, probable duration of stay for room reservation and so on. Arrival The front office reception staff receives the guest in the reception. The porters bring in the guest luggage. For the guest with confirmed reservation, the front office clerk hands over a Guest Registration Card (GRC) to the guest and requests the guest to fill in personal information regarding the stay in the hotel. The clerk then registers the guest in the database thereby creating a guest record and a guest account along with it. Later, the clerk hands over a welcome kit and keys of the accommodation. After the procedure of registration, the guest can start occupying the accommodation. Occupancy During occupancy, a front office accounting system is responsible for tracking guest charges against his/her purchases from the hotel restaurants, room service, bar, or any outgoing telephone calls made via the hotel’s communication systems. The front office staff is responsible to manage and issue the right keys of the accommodations to the right guests. On guests’ request, the staff also makes arrangement for transportation, babysitting, or local touring while the guest is staying in the hotel. Departure. During guest departure, the front office accounting system ensures payment for goods and services provided. If a guest’s bill is not completely paid, the balance is transferred from guest to non-guest records. When this occurs, collection becomes the responsibility of the back office accounting division.>At the time of guest departure, the front office staff thanks the guest for giving an opportunity to serve and arrange for handling luggage. In addition, if the guest requires airport or other drop service, the front office bell desk fulfils it.